Social Brief

Support Center

We're here to help! Get support, find answers, and reach out to our team.

Contact Support

Get help from our support team

Email Us

support@socialbrief.app

Response within 2 hours during business hours (9 AM - 6 PM EST, Mon-Fri)

Email Support

Get help directly from our support team

support@socialbrief.app

Response within 2 hours during business hours

Response Times

When to expect a response

• Business hours: 9 AM - 6 PM EST, Monday - Friday

• Average response time: 2 hours during business hours

• Weekend and holiday support: 24-48 hours

• Critical issues are prioritized

Frequently Asked Questions

How do I reset my password?

Click "Forgot Password" on the login page and follow the instructions sent to your email.

How do I manage my subscription?

Go to Dashboard > Settings > Subscription to view and manage your subscription plan.

How do I connect my Twitter account?

Navigate to Settings > Connected Accounts and click "Connect Twitter" to authorize access.

How do I cancel my subscription?

Go to Settings > Subscription and click "Cancel Subscription". You'll retain access until the end of your billing period.

What Can We Help With?

Account Issues

Login problems
Password reset
Account verification

Billing & Subscription

Payment issues
Plan changes
Refund requests

Technical Problems

Audio generation errors
Twitter connection issues
Playback problems

Feature Requests

New functionality ideas
Improvements suggestions
Integration requests

Additional Resources

Before contacting support

Please check the FAQ section above as your question may already be answered. This helps us respond to urgent issues faster.